We bring you up-to-date travel offers from a wide range of agencies, so you can pick the option that fits your preferences perfectly.
We safeguard any personal information you share when using the Amex Travel Reservations mobile applications (iOS or Android), on our website, or over the phone. This Privacy Policy (the “Policy”) outlines how we collect, use, disclose, and protect your personal data when you access our services or visit our site.
If you plan to enroll in the Amex Travel Reservations Member Rewards program, please review this Policy in full—particularly Section 9, which details additional practices and rules about the Member Rewards data you provide.
“Personal Data” refers to any information that can identify you, directly or indirectly—such as your name, gender, date of birth, email address, phone number, payment details, IP address, or browsing information.
This Policy applies only to Amex Travel Reservations’ platforms and services, not to any third-party websites, mobile applications, or other sources. When interacting with third-party sites, please review their privacy policies separately.
We reserve the right to modify this Policy at any time to reflect changes in how we process your Personal Data or to comply with legal requirements. Any updates will be posted here, and the effective date will be noted at the top. If substantial changes occur, we will notify you consistent with applicable law.
Amex Travel Reservations, [Company Legal Name], located at 52 State St Ste 500, Boston, MA 02109, United States, is responsible for collecting and processing your Personal Data. For additional contact information, see Section 8 below.
We collect and process Personal Data in various ways depending on how you interact with our services. Specifically, we collect data when you:
Residents of the U.S. and Canada can join our Member Rewards program. When you enroll, we collect and process the following data:
Personal identifiers and details, including:
Financial information, including:
Contact preferences and identifiers:
We use this data to send tailored offers from Amex Travel Reservations or our partners and to include relevant updates in your Monthly Statement. You can opt out anytime via unsubscribe links in emails, your Member Rewards account settings, or by contacting us (see Section 8).
We also track your engagement with marketing emails—such as opens and link clicks—to improve personalization and optimize future campaigns.
If you request special accommodations due to a disability, we may collect information about your specific needs, such as type of disability, seating preferences, and service animal details—to ensure we provide a comfortable travel experience.
We process Member Rewards Data, Marketing Preferences Data, and Accommodation Data to streamline reservations (pre-populating your profile when booking), to deliver rewards, and to share relevant product or service updates.
Whether you book through our website while logged in, as a guest, in our mobile app, at a ticket counter, or by phone, we collect and process the following data (Purchase Data) to fulfill and manage your booking:
Personal identifiers, such as:
Financial information, such as:
Travel & reservation details, such as:
If you book tickets for multiple passengers, we may ask for each traveler’s name to issue accurate tickets. We only use those additional names for ticketing purposes. We may also collect a phone number to notify you of schedule changes or cancellations.
When you book while logged in to your Member Rewards account, we save information about your canceled trips and any pending itinerary searches you performed (even if you didn’t complete booking). You may view a list of confirmed and canceled reservations in your account dashboard.
We partner with carefully vetted third-party service providers to perform functions on our behalf, including:
We enter into data processing agreements with these providers, as required by law, to ensure they handle your Personal Data securely and only for the purposes we specify.
When you make reservations, place orders, or access your account, we use industry-standard encryption (SSL/TLS) to protect your Personal Data in transit. We employ firewalls, intrusion detection systems, and other technical safeguards to prevent unauthorized access, alteration, loss, or disclosure of your information.
Your Member Rewards account information is password-protected. For your security, do not share your password with anyone, and always sign out of your account and close your browser or mobile app when finished.
Although we strive to protect your data, no data transmission over the internet is 100% secure. By transmitting information to us, you acknowledge that you do so at your own risk. Once we receive your data, we take every reasonable measure to protect it on our systems, but we cannot accept liability for any unauthorized disclosure caused by third parties.
If you are a Member Rewards member, you may opt in or out of email communications anytime by updating your preferences in your account dashboard. Simply log in, go to “My Account,” and adjust your communication settings.
You can also update your personal details—such as name, address, phone number, and payment methods—through your Member Rewards profile or by contacting our Member Rewards support team via the details listed in Section 8 below.
If you have provided a U.S. billing address during a purchase, we may send you promotional emails about Amex Travel Reservations products and services. To stop receiving marketing emails, click “unsubscribe” in any email, adjust your Member Rewards settings, or contact us as described in Section 8.
If you have any questions or concerns about this Policy or our privacy practices, please reach out to us via the contact form on our website or directly using the information below:
Phone: (877) 694-3693
Address: 52 State St Ste 500, Boston, MA 02109, United States
Email: Privacy@amextravelreservations.com
If you reside in California, choose “California Privacy Rights” from the subject dropdown on the contact form and be sure to include your full mailing address. EU/EEA users may request assistance from our European representative, whose details are available on the Contact Us page.
By enrolling in the Amex Travel Reservations Member Rewards program, you agree to the following supplemental privacy practices regarding the data you provide:
When you become a Member Rewards member, we collect and process the personal identifiers, personal details, and financial information outlined in Section 3.A. We use this data to administer the Member Rewards program, award points, and provide member-only benefits.
You may cancel your Member Rewards membership at any time by contacting Member Rewards customer support at the phone number listed in Section 8. Upon cancellation, any unused points will be forfeited and you will lose access to any program benefits.
This section applies solely to California residents. As a California consumer, you may:
To make a request, select “California Privacy Rights” from the subject dropdown on our Contact Us form, call us at (877) 694-3693, or send a written request (proper postage prepaid) to:
Amex Travel Reservations
Attn: California Privacy Rights Request
52 State St Ste 500, Boston, MA 02109, United States
If you use our services from the European Union or European Economic Area, the following applies:
We process your Personal Data based on several legal grounds, including performance of a contract, legitimate interests, and, where required, your consent—consistent with the General Data Protection Regulation (GDPR).
As a data subject in the EU/EEA, you have the following rights:
To exercise these rights, contact us as described in Section 8. You also have the right to lodge a complaint with your local supervisory authority if you believe our processing does not comply with GDPR.
We bring you up-to-date travel offers from a wide range of agencies, so you can pick the option that fits your preferences perfectly.